North City Registers 64 Grievances in Weekly Phone-In Programme

The Bengaluru North City Corporation conducted its weekly Phone-In Programme to receive citizen grievances and ensure prompt redressal of civic issues. A total of 64 grievances were registered, with officials directed to take immediate corrective action.

Key Details:

• Phone-In Programme held at 7:00 AM in the conference hall of the Commissioner’s Office, Amruthahalli Main Road

• Commissioner Pommala Sunil Kumar directly heard citizen complaints

• Total calls received: 55

• Total grievances registered: 64

• Major issues raised:

Road maintenance (30 complaints)

• Solid waste management (15 complaints)

• Tree removal and overhanging branches

• e-Khata service issues

• Electrical and other departmental concerns

• Officials instructed to ensure swift resolution of all complaints

Programme Performance Overview

• Since launch (Sept 26): 1,648 calls received

• Total grievances registered: 2,116

• Grievances resolved: 1,625

• Pending grievances: 491

94 repetitive complaints

• 37 forwarded to other departments

• 360 pending under corporation jurisdiction

• Programme conducted every Friday for citizen grievance redressal

• Officials including Superintending Engineers and Executive Engineers were present