Commissioner Directs Swift Action on Public Grievances in Phone-In Programme

Bengaluru North City Corporation Commissioner Shri Pommala Sunil Kumar has instructed officials to ensure prompt resolution of citizen complaints received during the weekly Phone-In Programme, which continues to see strong public participation.

Key Details:

• Commissioner directly interacted with citizens during the Phone-In Programme held at the Commissioner’s Office Hall on Amruthahalli Main Road

• Programme conducted on April 17, 2026, starting at 7:00 AM

• 51 calls received, registering a total of 61 grievances

• Officials instructed to take immediate action on all complaints

Key Issues Reported:

• Road conditions and potholes: 26 complaints

• Waste management: 13 complaints

• Stray dog issues: 5 complaints

• Streetlight maintenance: 4 complaints

• Tree branch trimming: 3 requests

Progress Overview:

• Total grievances since September 26: 1,690

• Resolved: 1,240

• Pending: 322 (directed for early resolution)

• Complaints related to other departments forwarded accordingly

Programme Details:

• Conducted weekly every Friday

• Initiative aimed at direct grievance redressal

• Positive public response reported

Authorities Present:

• Chief Engineer Raghavendra Prasad

• Executive Engineers and other staff