Commissioner Directs Immediate Action on Public Complaints During Weekly Phone-In

The Bengaluru North City Corporation Commissioner directed officials to promptly address citizen complaints during the weekly Phone-In Programme, which continues to see strong public participation.

Key Details:

• Commissioner Shri Pommala Sunil Kumar chaired the Phone-In Programme on April 10, 2026

• Programme held at Commissioner’s Office Conference Hall, Amruthahalli Main Road

• Conducted between 7:00 AM and morning hours

• 43 calls received, registering a total of 64 grievances

• Officials instructed to take immediate action on all complaints

Major Issues Raised:

• Streetlight maintenance (including BEL Underpass)

• Pothole repairs

• e-Khata name change issues

• Unauthorized construction removal

• Tree branch trimming

Programme Performance (Since September 26 Launch):

• Total grievances received: 1,626

• Resolved: 1,130

• Pending: 357

• Complaints related to other departments forwarded accordingly

Administrative Directions:

• Immediate response and resolution of complaints mandated

• Pending grievances to be expedited

• Continued weekly monitoring through Phone-In Programme

Weekly Programme Details:

• Conducted every Friday

• Enables direct citizen interaction with the Commissioner

• Aims to improve grievance redressal efficiency

Participation:

• Seven IAS probationers observed proceedings:

Abhinav Jain

• Ritika Verma

• Sameer Prakash Khode

• Nagendra Babu Kumar

• Pururaj Singh Solanki

• Ramya Rangaswamy

• Zufisha Haq

• Senior officials present:

Joint Commissioner Pallavi

• Chief Engineer Raghavendra Prasad

• Executive Engineers and other staff