Commissioner Conducts Weekly Phone-In to Address Civic Grievances

The Bengaluru North City Corporation Commissioner conducted a weekly Phone-In programme to directly receive and address citizen grievances, with a focus on road maintenance, waste management, and service delivery across multiple wards.

Key Details:

• Authority: Bengaluru North City Corporation

• Official: Commissioner Shri Pommala Sunil Kumar

• Date: April 03

• Location: Commissioner’s Office, Amruthahalli Main Road

• Programme Timing: 7:00 AM

Grievance Overview (Past 27 Weeks):

• Total grievances received: 1,563

• Resolved: 1,110

• Forwarded to other departments: 93

• Pending: 316 (action instructed)

Today’s Programme Highlights:

• Calls received: 47

• Grievances registered: 63

• Immediate action instructions issued to officials

Category-wise Complaints (Today):

• Road maintenance: 29 complaints

• Waste management: 11 complaints

• Dangerous tree branches: 3 complaints

• Health–related: 3 complaints

• Khata services: 2 complaints

Key Directions Issued:

• Ensure quality and timely road repair works

• Improve waste collection and adopt scientific disposal systems

• Address public safety concerns like hazardous tree branches

• Expedite resolution of health and Khata-related issues

Programme Continuation

• The Phone-In programme will be conducted every Friday to ensure continuous grievance redressal and monitoring of civic works.