Online e-Khata System Enables Faster Approvals Without Office Visits, Says Special Commissioner Munish Moudgil

The Greater Bengaluru Authority conducted an orientation program for Local Private Entrepreneurs (LPEs) at Town Hall, Bengaluru, highlighting the simplified online e-Khata system that allows citizens to apply and receive approvals digitally without visiting government offices.

Key Details

• Special Commissioner (Revenue & IT) Munish Moudgil stated that the e-Khata system is designed as a simple online process, enabling faster issuance and eliminating the need for physical office visits.

• The orientation program was organized at Town Hall for Local Private Entrepreneurs (LPEs) to help them guide citizens in submitting accurate online applications.

• Entrepreneurs were instructed to:

Ensure error-free e-Khata application submissions

• Help citizens understand the digital application process

• Act as knowledge partners for citizens using the system

No Need to Visit Offices

• Citizens and LPEs were advised not to visit government offices or approach officials directly for Khata-related issues.

• Authorities also cautioned citizens not to engage middlemen, as the entire process is available online.

Faster Processing

• Around 99% of e-Khata applications are processed within four to five days.

• If an application is not processed within five working days, the system automatically initiates approval, ensuring that requests are not delayed.

Grievance Redressal

Citizens and entrepreneurs can raise issues through the official e-helpline portal:

• https://support.bbmpgov.in/ehelpline/

• WhatsApp Helpline: 9480683695

Orientation and Interaction

• Officials presented a detailed explanation of the e-Khata application workflow.

• An interactive session allowed Local Private Entrepreneurs to raise queries and provide suggestions.

• Authorities confirmed that:

Monthly coordination meetings will be held with entrepreneurs.

• A rejection audit team has been formed to review rejected applications and approve them if wrongly rejected.

Official Authority Referenced

Greater Bengaluru Authority – Revenue & IT Department

Officials present:

• Special Commissioner (Revenue & IT) Munish Moudgil

• Deputy Commissioner (IT – e-Aasthi) Madan Mohan C

• Joint Commissioner (Revenue) Lakshmidevi